Legal
Privacy Policy
Last updated: 24 October 2026
This Privacy Policy explains how this website collects, uses and protects personal information. This website is an information and enquiry site about Solaya by Meraas, operated by a Meraas-registered real estate broker (referred to as “we”, “us” or “our”). It is not the official website of Meraas and is not operated by Meraas.
1. Information we collect
When you submit an enquiry form on this website, we collect the details you provide:
- Your name
- Your email address
- Your phone number, including country code
- Whether you are an investor, an individual buyer, an agent or other
We also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited and referring website, through server logs and cookies.
2. How we use your information
- To respond to your enquiry and send you the brochure, price list, floor plans or other information you request
- To contact you by phone, email, SMS or messaging apps such as WhatsApp about Solaya by Meraas and, where you have agreed, similar properties
- To arrange viewings, calls or meetings with an authorised sales representative
- To maintain records of enquiries and comply with legal, regulatory and anti-money-laundering obligations that apply to real estate brokers in the UAE
- To operate, secure and improve this website
3. Legal basis
We process your information because you asked us to contact you (your consent and steps taken at your request before any contract), because we must comply with legal obligations, and for our legitimate interest in running and improving our brokerage services.
4. Sharing your information
We do not sell your personal information. We may share it only with:
- The developer, Meraas, or its authorised sales agents, where needed to process your enquiry, reservation or purchase
- Service providers who help us run this website and our communications, such as hosting, email delivery and customer relationship management providers, under confidentiality obligations
- Government, regulatory or law enforcement authorities where required by law
5. Cookies
This website uses cookies and similar technologies that are needed for the site to work, to remember your preferences and to understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site may not work correctly without them.
6. Data retention
We keep enquiry information for as long as needed to respond to you and to follow up on your interest, and for any longer period required by applicable law. When it is no longer needed, we delete or anonymise it.
7. Security
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. International transfers
Your information may be stored or processed outside the United Arab Emirates by our service providers. Where this happens, we take steps to make sure it remains protected in line with this policy and applicable law.
9. Your rights
Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may ask to access, correct or delete your personal information, object to or restrict its use, or withdraw your consent to marketing at any time. To make a request, contact us through the enquiry form on this website and say what you would like us to do.
10. Third-party websites
This website links to third-party websites, including official Meraas websites and documents. We are not responsible for the content or privacy practices of those websites.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.
12. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us through the enquiry form on this website.